Faster Order Fulfillment, Happier Customers - E-commerce Automation
An e-commerce business needed to improve how customer orders were managed and followed up on after purchase. Manual updates between systems were slowing them down.
Client:
Confidential (E-commerce)
Category:
E-commerce / Retail

01. Сhallenge
The client used Shopify for sales and monday.com for task management. Manually tracking new orders, scheduling services, and updating records created delays and dropped follow-ups.
02. Solutions
We created an automated workflow using Make to sync Shopify orders directly into monday.com. Every order triggered a follow-up task and scheduled service actions.
Impact Areas:
- Shopify → monday.com integration
- Automated task creation
- Order tracking and visibility
03. Results
- 30+ hours saved monthly
- Faster response times
- Improved customer service experience